Frequently Asked Questions
Everything you need to know about your Kayser Lingerie experience.
How do I find my perfect fit?
We provide a comprehensive Size Guide on every product page. We recommend measuring yourself while wearing a non-padded bra to ensure the most accurate fit for our lace and satin collections.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns within 30 days only if the items are unworn, unwashed, and still have all original tags and hygienic liners attached.
How should I care for my delicate lingerie?
To preserve the life of your garments, we recommend hand washing in cold water with a mild detergent. If using a machine, always use a mesh laundry bag and select the delicate cycle.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress.
Do you offer discreet packaging?
Yes, all Kayser Lingerie orders are shipped in plain, unmarked outer packaging to ensure your privacy from doorstep to delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for your convenience.