Returns & Exchanges

At Kayser Lingerie, we want you to feel confident and comfortable in every piece you purchase. If you are not completely satisfied with your order, we offer a flexible 30-day return policy for items in their original, unworn condition with tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the unworn items with original tags and hygienic liners intact into the original packaging or a secure shipping bag.

3

Attach the Label

Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return package.

4

Drop Off and Track

Drop your package at any authorized courier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing